Reporting Content Violations

  • Users may report content they believe is illegal or violates our Community Standards via a designated report function or email address.
  • Reports can be submitted anonymously, but providing contact information may help in the review process.
  • Reports should include specific details: the content in question, its location (e.g., URL), and the reason for the report.
  • Reports are reviewed by our moderation team in accordance with applicable laws and our internal guidelines.
  • We take all reports seriously and commit to fair and non-discriminatory handling of each complaint.

Complaint Review Process (Within 7 Business Days)

  • All valid reports are acknowledged upon receipt, typically within 24 hours.
  • The moderation team will assess the reported content against our Standards and applicable laws.
  • If necessary, legal or subject matter experts may be consulted to determine the appropriate action.
  • The outcome of the review is communicated to both the reporter and the content owner (if identifiable).
  • All cases are reviewed and resolved within **seven (7) business days** of receiving the complaint.

Appeals Process

  • Users whose content is removed or restricted may appeal the decision within a specified timeframe (e.g., 14 days).
  • Appeals must include a reason for contesting the removal and any supporting information.
  • Appeals are reviewed by a separate team not involved in the original decision, ensuring impartiality.
  • A final decision on the appeal will be issued within **five (5) business days** of receipt.
  • If the appeal is successful, the content may be reinstated or the account status restored.

Outcomes of Investigations/Reviews

  • Content Removal: If found in violation, content may be removed from public view or permanently deleted.
  • Content Retention: If not in violation, content will remain accessible and no further action will be taken.
  • Account Actions: Repeat or severe violations may result in warnings, temporary suspension, or permanent ban.
  • Policy Updates: Findings from investigations may lead to updates in our Community Standards or enforcement practices.